Management of your personal information

Our customers’ privacy is of utmost importance to us and the purpose of this policy is to clearly and transparently describe how we collect, use, transfer, and store your personal information. The Skin Agent is a trademark belonging to The Skin Agent Sweden AB (559083-4890). The Skin Agent Sweden AB handles all personal data management in accordance with the EU’s privacy legislation GDPR. If you have any questions, you are always welcome to contact us! The Skin Agent Sweden AB is responsible for the processing of personal data on this website and when purchasing products in our webshop. You can contact us by phone at 08-517 01 900 or by email at

Collection of personal data.

Information collected when shopping in our online store

When you purchase products from our online store, we collect personal information from you to fulfill your order. This information includes your name, address, telephone number, and email address.

When making a purchase, you may choose to provide an alternative shipping address. We assume that the person providing us with this information has obtained the consent of the recipient to share this information with us.

Information collected when subscribing to our newsletter

If you choose to subscribe to our newsletter, we collect your email address in order to send it to you.

Information collected when visiting our website

When you use our website, we collect data about your use of the service, including some personal information such as your IP address. We also collect information about how you navigate the service, the search queries you make, and the products you are interested in. If you subscribe to our newsletter, we link the data we collect about your user patterns with other information we have gathered about you. We use this information for personalization in our communication via social media.

Legal basis and transfer of your personal information

We mainly process your information to fulfill a contract, that is, to deliver the products you have ordered from us. We also process data with your consent or to fulfill other legal obligations.

Information collected and transferred in connection with purchases in the online store

When you shop in the online store, your information is used to deliver the products you have ordered. The information is provided to the suppliers we cooperate with to deliver the products (payment solution provider, warehouse management and shipping company). We also use the information for accounting purposes.

How long is personal information stored?

We store the information we collect in our online store. Personal data is stored for two years unless you consent to us keeping your information for a longer period of time. If you subscribe to our newsletter, your information is stored as long as you choose to continue receiving communications from us.

Your rights

You have the right to know what information we have registered about you. Contact us at to receive a registry transcript. Processing of personal data that is necessary for us to fulfill a contract with you or to comply with a legal obligation is done without consent. All other processing is done with your consent, which you can revoke at any time by contacting us. If you revoke your consent, we will delete your personal information and cease processing that was included in the consent. You also have the right to request that your information be supplemented or corrected.

You always have the right to file a complaint with the Data Inspectorate if you believe we are not complying with the rules. From May 25, 2018, there is an e-service for this on the Data Inspectorate’s website. The Data Inspectorate receives your complaint and decides on supervision.