Customer Service

Read the full terms and conditions here.

Once you have placed your order, a confirmation will be sent to the email address provided during the ordering process.

We will dispatch your products as soon as possible but no later than seven working days after receiving and confirming your order. If a product is out of stock when you place your order, we will send it as soon as we have it back in stock. We will do our best to send your order as soon as possible.

Although we aim to deliver within the time frames indicated, delivery may take longer than expected due to unforeseen events. If delivery time exceeds thirty days, you have the right to cancel your purchase.

The prices listed on theskinagent.com include applicable value-added tax and exclude shipping costs. We are not responsible for any printing or typing errors. If there are any discrepancies in pricing, delivery times or other circumstances, The Skin Agent reserves the right to make changes after the fact. In these situations, we will contact you to inform you of the changes and you have the option to either modify or cancel your order.

If we detect fraudulent orders or other attempts to commit fraud, the incident will be reported to the police. The Skin Agent reserves the right to refuse an order.

In collaboration with Klarna, we offer invoice payments, card payments, and direct payments. Please note that available payment methods may vary depending on Klarna’s offer at the time of purchase. The current payment methods are always displayed at checkout. For more information about your payment, please contact Klarna at klarna.se/kundservice.

After finishing your shopping, you’ll need to provide your email address and ZIP code at the checkout to access your information through Klarna. If you haven’t used Klarna before, you may also need to input your personal identification number. Once completed, Klarna will present the available payment options, with invoice payment preselected. However, this can be changed in the following step. Additionally, you have the option to add a PIN code for added security when using Klarna Checkout.

The Klarna invoice is free of charge and you have a payment time of 14 days. The invoice will be sent by email when the order is shipped from us.

When paying by invoice, Klarna can conduct a credit assessment, and a copy of the credit report will be sent to your home address. This assessment will not affect your credit score.

If you would like to return your order, it is important that you extend the invoice due date. You can easily do this on klarna.se. For information about your payment, contact Klarna at klarna.com/sv/kundservice.

We will make a refund to you if you have used your right of withdrawal. Our preference is to make the refund using the same payment method you used when placing the order (or, if payment has not yet been made for the goods in question, to ensure that the return is reflected in your account balance). We will process the refund as soon as possible, or no later than 30 days from the day we received the goods. You must pay for the return shipping costs yourself when sending back the item, and we will compensate you with an amount equivalent to the standard shipping cost of SEK 29. We always pay for the cost of returning replacement items.

An alternative payment method may be used for the refund, but this will not result in any extra costs for you.